What Is Speech Recognition?
Automatic Speech Recognition (ASR) software transforms voice commands or utterances into digital information that computers can use to process human speech as input. In a number of varying...
View ArticleWhat Is Voice Biometrics?
Voice biometrics technology, simply put, verifies the identity of a speaker. Somewhat confusingly, it’s also known as voice recognition, speaker recognition, voiceprinting, voice authentication and...
View ArticleNew Tech Gauges Customer Satisfaction Via Emotion in Voice
Taiwanese researchers have developed an automated technology that can gauge customer satisfaction over the phone. And it can do it better than humans. Shuchih Ernest Chang and Yu-Teng Jang of the...
View ArticlePrevent Contact Center Fraud With Voice Biometrics
Fraud is a Real Threat Fraud directly impacts a company’s finances and branding, not to mention customer loyalty. Yet fraud protection measures often increase operational costs and inconvenience...
View ArticleMake Your Call Center a No Phishing Zone, Please
Call centers are susceptible to fraud partly because of their helpful nature. The systems and agents we use in our call centers are there to help our customers, to make it easier for them to find...
View ArticleA Guide to Understanding The Secure Authentication Methods
Je ponce, donc je suis. Cogito egro sum. I think, therefore I am. Regardless of the tongue, this bit of philosophical thought is one that virtually everyone has heard. What does an esoteric question...
View ArticleAdding Voice Biometrics Security is as Easy as A-P-I
It doesn’t take a genius to know that security is critical to successful business operations. Recently we looked at different authentication methods and how to use them. Naturally, as a company that...
View ArticleGenerative AI – Transforming Interactive Voice Response
How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems...
View ArticleWhat Are Large Language Models?
A large language model (LLM) is a specialized category of artificial intelligence (AI) and generative AI algorithms. LLMs use specific pre-programmed learning methods and an extensive amount of data...
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